ChatBot
Chatbot
Is a software application used to conduct an online chat conversation via text or text to speech, in lieu of providing direct contact with a live human agent. A chatbot online is a type of software that can automate conversations and interact with people through messaging platforms.
Banks
The main purpose of chatbot in banking is to provide a better customer experience. However, they also help the staff and prevent stressful situations that arise from direct communication with clients. Artificial intelligence may assist customers in many ways.
Insurance
The chatbot allows customers to manage their insurance claims quickly and efficiently while serving as a listening channel that provides actionable insights to further understand customer behavior and preferences.
Telecom
Chatbots can perform a number of functions without constant human intervention. They can: Handle customer requests that are repetitive in nature such as inquiries about recharge plans, pricing, coverage areas, basic setup procedures, etc. Reduce waiting times.
Business Benefits for Chatbots
You are available (immediately)
In contrast to your traditional customer service, your chatbot is available around the clock. It supports your customers even on weekends and late at night. It is also not impressed by a high number of requests. A bot can easily process them all at the same time without ever being overworked.
Proactive Customer Interaction
Since none of the organizations have enough manpower to initiate a communication with all of their customers periodically, chatbots allow you to start a conversation with each customer, regarding any issue, any time of the day. This will make your customers feel that your brand is one step ahead, like a friend who is available 24/7, and (obviously) improve your brand perception in the long run.
Easier Approach to Global Markets
Whether you are already an international brand with customers all over the world, or a local brand who is ready for global business, chatbots can solve your customer care problems in multiple languages and 24/7, 365 days a year. This allows your business to scale up its operations to new markets.
They Can Increase your Sales
If you manage to get the right information and offers to your potential customers at the right time, you can significantly increase your chances of closing a sale.
Better Lead Generation
A bot can ask the necessary and related questions, persuade the user and generate a lead for you. Chatbots ensure the flow is in the right direction to get higher conversion rates.
Increased Customer Engagement
It’s important to keep your customers engaged with your brand. Chatbots can contribute by making the engagement more interactive – usually with a great sense of humor!
Chatbot Features
Visual, Easy-to-Use Platform
Our visual drag and drop builder is simple for you to use, yet it provides a comprehensive visual overview of your scenarios.
Rich Actions and Messaging Formats
Integrate rich messaging formats, such as cards, quick replies and carousels in your conversation without coding. Your bot can also send emails or trigger advanced actions — no programming required.
Business Library (Bot Templates)
The Chatbot Builder comes with built-in templates, so you don’t have to start from scratch. The templates are fully customizable, and you can configure it to the specific problems you are trying to solve.
Visual Stories Builder
Build your chatbots the easy way with the Visual Stories Builder. your chatbot can’t be turned into an entertainment channel but can definitely be optimised to share stories - company since inception, growth timeline, success stories, customer feedback, and more.
Emotional Intelligence
Provide your bot with examples of what a visitor often asks when interacting with your product. By using domain knowledge and natural language understanding, our platform analyzes and understands users’ intents and responds with the most relevant answer.
Marketing Data Collection
Chatbots are a great way to build your marketing lists. If your customers sign into the chat with their Facebook profile, you can receive their public profile data. You can also request an email address and phone number to build your marketing lists.